Privacy Policy

1. Introduction

Elevate Digital Rank ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we store and protect it, and your rights regarding your personal data.

This Policy applies to all users of www.elevatedigitalrank.com and all services provided by Elevate Digital Rank.

2. Information We Collect

Information You Provide Voluntarily

You may provide personal information when you:

• Fill out a contact form or onboarding form
• Request a consultation or service quote
• Provide your phone number for SMS communication
• Subscribe to updates, newsletters, or marketing content
• Communicate with us via email, phone, SMS, or our website
• Engage our Google Business Profile optimization, local SEO, CRM, or marketing services
• Submit payment for services

This information may include name, email address, phone number, business name, website URL, marketing or business details voluntarily disclosed, and payment information (processed securely by third-party providers).

Automatically Collected Information

We may automatically collect IP address, browser type, device type, operating system, pages visited, access times, referring URLs, and cookies and similar tracking technologies. This data helps us improve website performance and service quality.

3. How We Use Your Information

We use your information to:

• Provide digital marketing, local SEO, and Google Business Profile services
• Schedule consultations and deliver service updates
• Communicate regarding onboarding, support, and account activity
• Send appointment reminders and operational notifications
• Deliver reports, insights, and performance metrics
• Improve our services, systems, and website experience
• Comply with legal and regulatory obligations

4. Sharing of Your Information

We do not sell, rent, or lease your personal information.

We may share information with:

• Trusted third-party service providers (CRM platforms, SMS delivery partners, analytics tools, payment processors)
• Contractors or partners engaged to deliver contracted services
• Legal authorities if required by law, subpoena, or court order

We may also access and process data from third-party platforms (such as Google Ads or Google Business Profile) only with explicit user authorization. All third parties are required to protect your information and use it only for authorized purposes.

5. SMS/Text Messaging Policy (A2P / 10DLC Compliance)

By submitting your phone number through our website, forms, or scheduling tools, you provide express written consent to receive SMS/text messages from Elevate Digital Rank.

Types of Messages You May Receive

• Appointment confirmations and reminders
• Service updates and onboarding communications
• Account notifications
• Customer support responses
• Educational or promotional marketing messages (when applicable)

Message frequency may vary. Message and data rates may apply.

Opt-Out & Help Instructions

• Reply STOP to any message to opt out at any time
• Reply HELP for assistance

You may also contact us directly at clientservices@elevatedigitalrank.com or +1 717-340-9756.

Data Use & Sharing (SMS)

• We do not sell or rent phone numbers
• Phone numbers are shared only with approved SMS delivery partners
• All SMS data is handled in accordance with this Privacy Policy

Eligibility

By opting in, you confirm that you are 18 years of age or older and the authorized user of the phone number provided.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze site performance. You may disable cookies through your browser settings; however, some features of the site may not function properly.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including secure CRM systems, restricted internal access, and industry-standard encryption and hosting security.

Despite our efforts, no online system is completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records, and comply with legal or regulatory obligations.

If you opt out of SMS communications, your number will be retained on an internal suppression list to ensure compliance with opt-out requests.

9. Children's Privacy

We do not knowingly collect or solicit personal information from individuals under the age of 18. If you believe such information has been collected, please contact us for prompt deletion.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate data
• Request deletion of your personal data

You may also request deletion of any data obtained via third-party integrations such as Google Ads. Requests can be submitted via the contact information below.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.

13. Contact Information

14. Google Ads Data & API Usage

Elevate Digital Rank uses the Google Ads API to access campaign performance data from authorized user accounts.

Data Access & Use

When a user connects their Google Ads account via secure OAuth authorization, we may access:

• Campaign performance data
• Ad group and keyword metrics
• Conversion tracking data
• Cost, click, and impression metrics

This data is used solely to generate performance reports, provide analytics and optimization insights, and improve campaign efficiency and return on ad spend (ROAS).

Data Restrictions

We strictly adhere to Google Ads API policies:

• We do not sell, rent, or share Google Ads data with third parties
• We do not use Google Ads data for advertising resale or external profiling
• We do not provide public or third-party access to API data
• We do not use the API for scraping or unauthorized automation

Data Security

All Google Ads data is accessed via secure OAuth 2.0 authentication, processed on secure systems, stored using industry-standard encryption, and restricted to authorized personnel only.

User Control

Users may revoke access to their Google Ads account at any time through their Google account permissions. Upon revocation, data access immediately stops and stored data is retained only as necessary for reporting, legal, and compliance purposes.

Google Limited Use Compliance

Elevate Digital Rank's use of Google Ads data complies with Google's Limited Use requirements. We only use accessed data to provide user-facing features and do not use it for any other purposes.